Alien Armory Tactical, LLC
Alien Armory Tactical, LLC
3126 W. Clay
St Charles, Missouri USA
63301
(636) 896-4867 M-F from 10AM until 6PM CST
OUR WARRANTY POLICY
Alien Armory Tactical, LLC firearms are warranted to be free from defects in materials and craftsmanship to the initial retail purchaser for the lifetime of the firearm. Alien Armory Tactical, LLC will remedy any such defect of which Alien Armory Tactical, LLC is given written notice. The liability of Alien Armory Tactical, LLC under this warranty shall be limited solely to the obligation to repair or replace the firearm or defect at its discretion, and to pay transportation and insurance charges for return of the firearm to owner for a rightful warranty claim. This warranty is not transferable. Modification of firearm will void this warranty. The warranty card must be legibly completed and mailed to us at the following address:
Alien Armory Tactical LLC
3126 W. Clay
St Charles, Missouri USA
63301
This warranty does not cover normal wear or any damage resulting from careless handling, neglect, repairs and adjustments, corrosion, improper, substandard or defective ammunition. Completely fill out warranty card at time of purchase and mail it to us at the address above.
To initiate a Warranty claim, call Alien Armory Tactical, LLC Customer Service at (314) 730-AR15 Monday – Friday from 9:00 am – 4:00 pm CST. Warranty claims need to state (in writing) the model and serial number of the firearm concerned, a description of the difficulty experienced, and include the original receipt with date of purchase. The firearm concerned should be shipped (transportation charges prepaid), to the Warranty Department:
Alien Armory Tactical LLC
3126 W. Clay
St Charles, Missouri USA
63301
The owner should insure firearm shipment. Alien Armory Tactical LLC will not be responsible for loss or damage in transit. Alien Armory Tactical LLC will pay shipping and insurance charges for the return of a firearm to its owner if the related claim is a proper claim for warranty work.
Under no circumstances shall Alien Armory Tactical LLC be responsible for incidental or consequential damages with respect to economic loss or injury to property, whether as a result of express or implied warranty, negligence or otherwise. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. Alien Armory Tactical LLC will not be responsible for the results of careless handling, unauthorized adjustments, defective, low-quality, reloaded, or improper ammunition, corrosion, neglect, ordinary wear and tear, or unreasonable use
Purchasing Protocol
Return Policies
A. Firearms, Ammunition, and Clothing:
If a defect is discovered by the customer after shipment and transfer of ownership, the customer must contact the firearm manufacturer directly for replacement or repair.
B. All Other Purchases:
If the purchased item(s) is defective or damaged upon receipt, and wishes to return it for a refund or replacement, the customer may return the item(s) to Alien Armory Tactical LLC WITHIN 30 DAYS of the date of receipt of delivery of the purchased item.
If a defect in a SCOPE is discovered by the customer, the customer must contact the manufacturer directly for replacement or repair.
Amending Orders
No amendments to orders can take place once an order is placed.
If the order has not shipped, the customer can call our Customer Service Department, at (636)896-4867, Monday, Wednesday, Thursday, Friday, 12pm – 6pm CST; 11am – 4pm Saturday; 11am – 3pm Sunday to cancel the order. The customer will then need to complete a new order.
Shipping Times
Due to the high seasonal/holiday order volume, shipping times will vary during the holidays. Non-holiday shipping is typically 4-6 days for your order to ship.
Shipping Costs
At this time Alien Armory Tactical LLC is offering FREE shipping
P.O. Box Shipments/Restrictions
Please note: Firearms cannot be shipped to a P.O. Box.
Alien Armory Tactical LLC abides by all Federal Regulations regarding hazardous material shipped through United States Postal Service. A hazardous material is any article or substance designated by the U.S. Department of Transportation as being capable of posing an unreasonable risk to health, safety, or property during transportation. This includes, but is not limited to:
- Minor Blast/Minor Projection Hazard- Ammunition
- Oxidizing Substances- Batteries
- Flammable Solids-Black Powder
- Flammable and combustible liquid- Cleaners, oil, and aerosol cans
If you wish to order any hazardous material, you must provide a physical address for shipment through UPS.
Website Terms
We do our best to accurately describe the items we sell, but errors do occur.
Alien Armory Tactical LLC reserves the right to edit, change, or clarify descriptions at any time to correct errors in product listings. In the event of inaccuracies in the description of an item, we reserve the right to remove the conflicting information once notified. We make no warranty on the accuracy of a product listing when a conflict in the product information is present. Photos are provided for general identification purposes only and may show optional or additional pieces for illustration purposes. Please refer to the product description for details.
Alien Armory Tactical LLC is not responsible for website performance in any particular browser or the inability for a user to use the website due to, but not limited to, internet connection issues, outages, coding issues, or compatibility.
Order Tracking
Typically, tracking information will be updated at the end of the business day after your order has been picked up by the carrier. If the tracking number has not been added to your order, the carrier has not picked up your order.
Firearm Shipments
WE SHIP ONLY TO VALID FFL DEALERS.
Please note: Firearms cannot be shipped to a P.O. Box.
The customer is responsible for knowing his/her state laws regarding firearm transfers.
Contact your local FFL dealer with any questions regarding the sale or transfer of firearms. Contact your local FFL before ordering a firearm to verify their transfer fee and to ensure they will receive your transfer. The customer assumes all responsibility and cost for returned firearms due to FFL refusal or failure to receive.
If you order a handgun, stockless shotgun, complete AR or AK receiver, or stripped lower receiver, YOU MUST be:
2. 21 years of age or older to complete the transfer through your FFL.
Please follow all directions prompted to you at checkout. This will ensure speedier delivery. The customer may be asked to provide the FFL information that they wish to use. If a customer wishes to change the FFL they want to use after the order has shipped, they will be additionally charged for the cost of shipping. If a FFL is not available at the time of delivery, the package will not be held at the carrier hub and will be returned to Alien Armory Tactical LLC. Additional shipping charges will apply to orders that need to be reshipped.
Alien Armory Tactical LLC will not ship ANY items to the District of Columbia (Washington D.C.).
Alien Armory Tactical LLC will not ship ANY AR Parts or Firearms (Including Receivers) to the City of Chicago, Illinois.
Alien Armory Tactical LLC will not ship ANY AR Firearms (Including Receivers) to Aurora, Highland Park, or Cook County, Illinois.
Alien Armory Tactical LLC will not ship any handguns to CA that are not on the DOJ roster. This includes Single Shot Exemption conversions.
No AR parts will be shipped to Connecticut or Massachusetts. All such orders will be cancelled and the customer will be charged a 5% fee.
Stripped lower receivers will NOT be shipped to the following states:
– Massachusetts
Complete AR receivers will NOT be shipped to the following states:
– Maryland
– Massachusetts
– New Jersey
– New York
Non-Compliant AR models will NOT be shipped to the following states:
– Connecticut
– Maryland
– Massachusetts
– New Jersey
– New York
Alien Armory Tactical LLC DOES NOT ship high-capacity magazines (those greater than 10 rounds) with firearms to the states listed below. We WILL NOT replace high capacity magazines with state compliant magazines. We DO NOT offer refunds in place of the magazines.
Exceptions:
- L.E.Os must provide both their credentials and a letterhead signed by their department’s superior officer stating that the firearm will be used in the execution of the L.E.O’s duties. Alien Armory Tactical LLC only recognizes City Police Officers, County Sheriff Deputies, and State Police (including Highway Patrol) as L.E.Os.
- Not all of the states listed may have L.E.O exemptions. Please contact us BEFORE placing your order.
- Alien Armory Tactical LLC does NOT ship directly to L.E.Os; the order must go to an FFL. Alien Armory Tactical LLC does NOT make exceptions for this policy.
Magazine Ordering Restrictions
Alien Armory Tactical LLC:
ABIDES by all state regulations regarding the sale of high capacity magazines.
DOES NOT ship high capacity magazines (those greater than 10 rounds) with firearms to the states listed below.
WILL NOT replace high capacity magazines with state compliant magazines.
DOES NOT offer refunds in place of the magazines.
It is the customer’s responsibility for understanding state laws regarding magazine capacities.
Customers ordering magazines that are illegal to own in their state will have their orders cancelled and will be charged a 5% restocking fee.
States with applied magazine restrictions:
Colorado – no magazines greater than 15 rounds, effective July 1st, 2013
Connecticut – 10 Rounds and less with a valid permit.
Hawaii – no pistol magazines greater than 10 rounds
Illinois – North Chicago, no rifle magazines greater than 16 rounds
Aurora, Skokie, Chicago, Evanston no rifle magazines greater than 15 rounds
Highland Park, Cook County, Dolton, Homewood no rifle magazines greater than 10 rounds
Indiana – South Bend – no magazines greater than 15 rounds
Maryland – no magazines greater than 10 rounds October 1st, 2013
New Jersey – no magazines greater than 15 rounds
New York – no magazines greater than 10 rounds
Massachusetts – no magazines greater than 10 rounds
Alien Armory Tactical LLC will not ship ANY items to the District of Columbia (Washington D.C.).
Exceptions:
*L.E.Os must provide both their credentials and a letterhead signed by their department’s superior officer stating that the magazine/weapon will either be used in the execution of the L.E.O’s duties, or off duty. Alien Armory Tactical LLC only recognizes City Police Officers, County Sheriff Deputies, and State Police (including Highway Patrol) as L.E.O’s.
*Alien Armory Tactical LLC will not ship high capacity magazines for CA customers to a High Capacity Magazine Dealer.
*High Capacity Magazine Dealers in CA may place orders with Alien Armory Tactical LLC directly.
Ammunition Ordering Restrictions
Alien Armory Tactical LLC ABIDES by all state regulations regarding the sale of ammunition.
– You agree and accept all policies described in our Terms of Use.
– You are at least 21 years of age (for handgun ammunition) or 18 years of age (for rifle ammunition).
– By purchasing ammunition, you are not violating any local, state, or federal laws.
– You have not been convicted of any felony, a misdemeanor of domestic abuse, and you are not chemically dependent.
– You have no legal restraint that would prohibit you from possessing, ordering, owning, or transferring ammunition.
– You have never been committed to any mental institution, or been adjudicated as mentally defective.
– You will not sell ammunition to any minor.
– You cannot have ammunition shipped to a post office box.
– You do not live in a state, city, or county that prohibits you from owning, purchasing, or transferring ammunition.
– Customers who order ammunition in states prohibiting the order of ammunition will have their orders cancelled and a 5% restocking fee will be charged.
We WILL NOT ship ammunition to the following areas:
This is not a comprehensive list, but is meant as a guide.
It is in no way meant to include all laws and restrictions across the United States.
Please contact the authorities in your area for any possible restrictions.
If you do live in a restricted area, your order will be cancelled.
- California: No Sales to the cities of Los Angeles, Oakland, Sacramento, San Francisco, or Avalon.
- Connecticut: No sales without a valid permit.
- Alaska: No Sales. Ammunition must be shipped to a freight forwarder.
- Hawaii: No Sales. Ammunition must be shipped to a freight forwarder.
- Illinois: No Sales to the city of Chicago or Cook County. All other Illinois residents must email us a copy of their FOID card in addition to their State ID.
Ammunition must ship to an address on one of these ID’s.
- Massachusetts: No Sales
- Maryland: No Sales to the City of Annapolis and Montgomery County
- New York: No Sales to New York City, or its five Burroughs. Starting January 1st, 2014 all ammunition must be sent to a FFL.
- Washington DC: No Sales.
- New Jersey: When ordering ammunition commonly used in a handgun/to be used in a handgun, email us a copy of your Firearms ID.
- We must ship to the address on the FID.
Alien Armory Tactical LLC will not ship ANY items to the District of Columbia (Washington D.C.).