If a defect is discovered by the customer after shipment and transfer of ownership, the customer must contact the firearm manufacturer directly for replacement or repair.
B. All Other Purchases:
If the purchased item(s) is defective or damaged upon receipt, or if the customer is not satisfied with a purchased item(s) and wishes to return it for a refund or replacement, the customer may return the item(s) to Alien Armory Tactical LLC WITHIN 30 DAYS of the date of receipt of delivery of the purchased item. If a defect in a SCOPE is discovered by the customer, the customer must contact the manufacturer directly for replacement or repair.
All returns MUST INCLUDE a completed Return Merchandise Form with the returned item in order for Alien Armory Tactical, LLC to process the request, issue a refund, or replace the item. The Customer MUST call or email Customer Service BEFORE returning any item. [Please feel free to use the form on this page.]
REMINDER: All sales of firearms, loaded ammunition and clothing are FINAL, and returns are NOT ACCEPTED. No exceptions.
All returned items must be in the same condition as when they were shipped by Alien Armory Tactical, LLC and must be returned in original packaging.
The customer will be assessed a re-stocking fee up to 25% of the product sales price if the items are not returned in resalable condition, as determined in the discretion of Alien Armory Tactical, LLC.